FixMyCar to launch authorized storage community with Motor Ombudsman

FixMyCar will launch its FixRated authorized community of trusted garages in partnership with The Motor Ombudsman (TMO) in early 2025.

The UK on-line automobile upkeep market stated the community of garages might be vetted to make sure they adhere to Ombudsman’s Motor Business Code of Observe for Service and Restore.

Garages that be a part of FixRated will “profit from elevated visibility on FixMyCar’s web site”, which it stated was visited over 5 million instances within the final 12 months and generated over one million automobile upkeep and restore jobs.

FixRated garages might be given a digital badge displayed on their profile to allow drivers to establish them as a part of this new community inside storage listings.

{The marketplace} at the moment works with over 15,000 garages, dealerships and cellular mechanics throughout the UK.

As a part of their FixRated membership, garages should allow website assessments, be rated a minimum of 4 stars or above on Trustpilot or Google and be a member of The Motor Ombudsman to make sure service high quality.

The Motor Ombudsman’s criticism dealing with course of can even be offered as a profit to FixRated garages and contains in-house and neutral Various Dispute Decision (ADR) service ought to a criticism stay unresolved through their very own inside complaints-handling processes.

Interim chief govt at FixMyCar, Amanda Webb, stated: “Being able to name on the help, experience, and sources of an automotive authority like TMO, underlines our objective of elevating business requirements.

“We stay up for working intently with them.

“Garages proceed to battle in opposition to an unlucky popularity for being unreliable in honesty and high quality, a stereotype that isn’t reflective of the various hard-working garages we work with each day.

“FixRated is only one step we’re taking to assist fight this for the great garages we all know are on the market and we stay up for welcoming and supporting these garages onto FixRated.”

FixMyCar expects the join of the primary FixRated garages to start as early as January 2025.

Nonetheless from immediately, garages can register their curiosity in turning into a part of the brand new community to be one of many first to affix.