Marshall veteran Neil Tonks joins new AM100 group as aftersales director

Neil Tonks, who spent virtually 10 years overseeing Marshall Motor Group’s aftersales technique, has been recruited by one other AM100 seller group.

He’s becoming a member of Pentagon Motor Group, a part of Motus, in a bunch aftersales director function, working with Pentagon’s managing director David Peel.

Tonks left Marshall in 2023 and has spent the previous yr working at Listers Group as a head of enterprise.

Neil Tonks, who spent virtually 10 years overseeing Marshall Motor Group’s aftersales technique, has been recruited by one other AM100 seller group.

He’s becoming a member of Pentagon Motor Group, a part of Motus, in a bunch aftersales director function, working with Pentagon’s managing director David Peel.

Tonks left Marshall in 2023 and has spent the previous yr working at Listers Group as a head of enterprise.

“I understand how crucial aftersales is….not simply to the underside line, however to your complete buyer journey. That’s why I’m genuinely excited to be stepping again into a bunch aftersales function, particularly at a time when the business is going through numerous uncertainty and challenges,” Tonks wrote on LinkedIn.

“Sure, the highway forward received’t be with out its challenges. The rise of EV adoption, evolving buyer expectations, and AI’s function in aftersales are all shaking up the panorama.

“However reasonably than shrink back from them, we’re going to embrace them head-on….discovering smarter, extra modern methods to maintain delivering distinctive buyer experiences and satisfaction. I can’t wait to get began and be a part of the following part of development at Pentagon.”

A extremely revered aftersales professional, Tonks was a director of Inchcape Retail for six years till he joined Marshall in 2009 to supervise its aftersales efficiency.

Though he left the highest 10 AM100 group after 5 years he returned to it in 2019 to once more head its components, aftersales, bodyshop and CRM capabilities till 2023.