MAD Devs launches digital aftersales platform for dealerships

Tech agency MAD Devs has launched a brand new digital aftersales division as a part of its cloud-based iStoreDOCS doc administration system to streamline service and restore processes for dealerships.

The brand new module gives dealerships complete management over service-related paperwork and processes. By centralising all documentation, the platform permits service groups to securely entry information anytime.

Dan Rea, gross sales director at MAD Devs, highlighted the potential of the service module: “The iStoreDOCS service module centralises all documentation for car service and repairs, permitting groups to entry paperwork anytime, anyplace securely.

“With iStoreDOCS’ buyer portal, dealerships can inform purchasers of their car’s service or restore standing, providing unprecedented transparency and enhancing buyer satisfaction.”

The module additionally allows dealerships to ship real-time video messages and SMS notifications, providing prospects instantaneous updates and facilitating fast approval for repairs or replacements.

By integrating video and SMS communication instruments, dealerships can guarantee quicker buyer choices, accelerating the restore course of. The platform’s buyer portal retains car homeowners knowledgeable about their service progress by safe, real-time updates.

For sellers, the service module reduces administrative burdens by offering a exact, date- and time-stamped document for guarantee claims not solely simplifies declare submissions but in addition saves precious time by minimising paperwork.

Superior encryption protocols safeguard delicate buyer info, whereas digital information help compliance with trade requirements all through the service course of.