Digital self-service up 12% in UK aftersales, says Tjekvik

Extra UK motorists are turning to digital self-service when interacting with aftersales departments, based on the most recent H1 2025 knowledge from Tjekvik.

The corporate recorded 1.37 million self-service interactions within the first six months of the yr, up 12% on the identical interval in 2024.

The corporate mentioned the continued progress displays rising client demand for quicker and extra versatile check-in experiences when reserving in for servicing, repairs or MOTs.

At dealerships the place digital instruments have been supplied, 57% of consumers opted to verify in remotely earlier than arrival.

An extra 26% used Tjekvik’s in-dealer kiosks, lowering time spent in queues and rushing up service processes.

Digital options are additionally boosting seller profitability.

Greater than 120,000 value-add services have been bought by way of Tjekvik platforms in H1, a 6% enhance on final yr. The ensuing income topped £4.7 million, up 7% year-on-year.

Lubricants and components made up 22% of upsell gadgets, with air con re-gas providers accounting for 17% and basic air conditioning providers 10%.

Greater than 55,000 service plan enquiries have been logged, whereas car valuation requests rose 21% to over 70,000.

Christian Mark, chief govt and co-founder of Tjekvik, mentioned: “Our half-year outcomes spotlight how self-service is reshaping the way in which clients interact with aftersales departments, saving them time whereas boosting profitability for our seller companions.”

Tjekvik’s UK footprint has grown in H1 2025, with extra seller teams adopting its check-in and check-out options to streamline operations and enhance buyer satisfaction.